Monday, June 16, 2014

Idaho Falls Sleep Inn wins TripAdvisor award

A screen shot of the hotel's TripAdvisor page
The Idaho Falls Sleep Inn has received a 2014 TripAdvisor Travelers' Choice Exceptional Service Award. Now in its twelfth year, the program names winners based on the quality of reviews and ratings posted online by TripAdvisor travelers.

"We are extremely proud of the Sleep Inn Idaho Falls team for earning this well-deserved recognition," said Anne Smith, vice president of brand strategy for Choice Hotels International, which owns the hotel chain.

Here's one of the reviews, from VickiR53 of Lakeville, Minn.: "We pulled off the highway around 8 pm and didn't see any place to eat but since we were tired we decided to stay. We were so surprised to find they had complementary soup and salad until 9. Very good soup, great salad, garlic bread along with fresh cookies. There were 3 in our group and only one cookies so I inquired at the desk and they said the would bring more in 5 minutes and even asked what kind we wanted! Breakfast was just as good with plenty of seating. And the room was wonderful! We even took pictures to show our friends. We have added Sleep Inn to our list of best places to stay!"

Looking at the Website, it appears that the hotels sales and marketing manager, Matt McGrath, is very good at keeping up with the reviews and replying to them. His answer to VickiR53: "We are always very excited when our hotel is the subject of the first TripAdvisor review someone ever writes. We're glad we made an impression that inspired you to share your experience with others. You mentioned that you had taken some pictures. Would you be willing to post them here?"

This is how it's done in our Web-based world.

Opened in 2010, the Idaho Falls Sleep in is on the west side of Interstate 15 Exit 116. It is owned by the Montana-based Town Pump Group, which recently received the Choice Hotels International Premier Hotelier award at the 60th annual Choice Hotels International Convention in Las Vegas.

As part of the chain-wide Designed to Dream program, Sleep Inn Idaho Falls has already rolled out new bedding and pillows, new guest room lighting, lobby furniture and window treatments toward the design concept's upgrades to guest rooms and public spaces throughout hotel.