Wednesday, August 12, 2020

Call center company announces expansion into Idaho Falls

First Call Resolution, a Portland, Ore.-based call center company, has announced it intends to expand its operations to Idaho Falls, possibly bringing more than 300 new jobs to the area.

With domestic customer experience centers across the U.S. and international locations in Mexico and Poland, FCR  serves clients in industries that include high tech, startups, e-commerce, gaming, healthcare, retail, travel and hospitality, and many other sectors of the digitally-enabled economy.

“FCR is growing at an incredible rate. We feel that Idaho Falls presents us with a great opportunity to help with that expansion,” company president and founder Matthew Achak said in an Aug. 5 press release. “Idaho Falls is the ideal city that matches our business model of offering customer service and technical support jobs in a work-from-home environment. It is a community filled with hard-working and talented people who have the skill set we are looking for. Idaho Falls is a city that needs good jobs and a company that is willing to work with the community, and we think we can offer that and much more.”

Founded in 2005, FCR currently supports more than 80 clients and employs more than 2,000 colleagues across nine customer experience centers in the United States.

During the COVID-19 pandemic FCR has been able to pivot to a work-from-home business model, preserving every job during a challenging economic period. FCR will immediately offer work-from-home positions for more than 300 customer service representative positions in the Idaho Falls area, the release said. New jobs include leadership and entry-level positions. The company is currently recruiting to support two of its largest clients who are expanding their business.

FCR made similar announcements earlier this year in Butte and Helena, Mont.

“Idaho Falls is very pleased to welcome FCR to our community,” said Dana Briggs, economic development director for Idaho Falls. “We are fortunate to have such an innovative and adaptive company provide jobs to our market that will offer flexible opportunities to those seeking employment. We look forward to supporting FCR in their efforts and thank them for the contribution to our local economy and workforce.”

For more information, visit the company's website -- https://www.gofcr.com/ -- or Facebook page -- https://www.facebook.com/gofcr/ -- for more information.